Policies, General terms and Conditions

This is a legal binding agreement. Please read these Terms and Conditions carefully before using the http(s)://www.dynastysuites.com website operated by Dynasty Suites. Your access to and use of the service is conditioned on your acceptance of and compliance with these terms and conditions. These terms apply to all visitors, users and others who access or use the service. By accessing or using the service you agree to be bound by these terms and conditions set forth below.If you disagree with any part of the terms, then you may not access the service and leave this site immediately.If you wish to purchase any product or service made available through the service, you may be asked to supply certain information relevant to your purchase including, without limitation, your current personal information. The hotel reserves the right to enter the guestroom at least one time per day (even with a Do Not Disturb posted) to ensure proper cleanliness and condition of the room for the suitability, comfort and well-being of yourself and others. Our service may contain links to third-party web sites or services that are not owned or controlled by Dynasty Suites. Dynasty Suites has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Dynasty Suites shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites or services. BY CONTINUING TO USE OUR SITE AND SERVICES, YOU ARE AGREEING TO THE USE OF COOKIES AND SIMILAR TECHNOLOGIES FOR THE PURPOSES WE DESCRIBE IN THIS PRIVACY POLICY. IF YOU DO NOT ACCEPT THE USE OF COOKIES AND SIMILAR TECHNOLOGIES, DO NOT USE THIS SITE. Dynasty Suites currently uses Cookies for functionality purposes and analytics, to learn how our site preforms in different locations, understand and improve our services and features. If you want to remove or block Cookies from your device at any time, you can update your browser settings (consult your browser's "help" menu to learn how to remove or block Cookies). Dynasty Suites is not responsible for your browser settings. You can find a good explanation about Cookies and simple instructions on how to manage Cookies on the different types of web browsers at www.allaboutcookies.org. Dynasty Suites Information may contain technical inaccuracies and typographical errors, including but not limited to inaccuracies relating to pricing or availability applicable to your transaction on-line, written or verbal communication. Dynasty Suites does not assume responsibility or liability for any such inaccuracies, errors or omissions, and shall have no obligation to honor reservations or information affected by such inaccuracies. Dynasty Suites reserves the right to make changes, corrections, cancellations and/or improvements to Dynasty Suites information, and to the products and programs described in such information, at any time without notice, including after confirmation of a transaction, such changes will become effective immediately; therefore, please check these terms periodically for changes. Your continued use of the site following the posting of changes to this agreement will mean you accept those changes.

Privacy Policy and Cookie Notice: Dynasty Suites Redlands respects guest privacy. This notice explains how we collect, use, share and protect information collected through our website, direct communications, reservations, on-property services and approved third-party booking or marketing services. This policy is intended for general transparency and should be read together with any privacy notice shown by a third-party reservation, payment, map, review, social media or advertising platform.

1. Information we collect: We may collect contact details, reservation details, payment-related information, stay preferences, guest communications, government identification presented at check-in, vehicle information, pet or accessibility requests you choose to provide, website usage data, device/browser information, IP address, approximate location, referral source and marketing interaction data. When you use the website chatbot, we may retain the question, the answer category, whether an answer was found and a shortened text copy of the answer. Do not enter payment-card details, identification numbers, health information or other sensitive information in the chatbot.

2. How we use information: We use information to process reservations, provide lodging services, communicate with guests, respond to requests, operate and secure the property and website, manage payments and deposits, prevent fraud or misuse, comply with legal obligations, improve guest experience, measure website performance and market our hotel.

3. Cookies, analytics and advertising: Our website uses necessary technologies for site operation and, with your consent where required, may use Google Tag Manager, Google Analytics, Google Ads/Google tag features and Microsoft Clarity. Clarity helps us understand how visitors use the website through behavioral metrics, heatmaps and session replay so we can improve usability and site performance. Analytics and advertising storage are set to denied until a visitor makes a cookie choice where consent is required, and the website passes that choice to Google and Microsoft Clarity. If accepted, these services may process identifiers, device information, page views, clicks, scrolling and other interaction data for analytics, conversion measurement, site optimization and advertising-related purposes. Visitors can reject non-essential cookies in the banner, clear browser storage or use browser privacy controls. For information about Microsoft's handling of data, see the Microsoft Privacy Statement.

4. Sharing and external links: We do not sell guest information for money. We may share information with service providers that help operate the hotel and website, including booking engines, payment processors, email/phone providers, analytics and advertising providers, fraud prevention tools, professional advisors and law enforcement or government authorities when legally required or necessary to protect guests, staff, property or business operations. Our website may link to external websites such as booking platforms, Google services, social media, restaurants, attractions and local businesses. Those sites are operated by third parties with their own terms and privacy practices; Dynasty Suites Redlands is not responsible for their content, security, accessibility or privacy practices.

5. California privacy rights: California residents may have rights to request access to, correction of or deletion of personal information, to learn categories of information collected and disclosed, and to opt out of certain sharing where applicable. To make a privacy request, contact us at info@dynastysuites.com or +1 (909) 793-6648. We may need to verify your identity before completing a request.

6. Data retention and security: We retain information only as reasonably necessary for reservations, guest service, accounting, legal compliance, safety, dispute resolution and legitimate business purposes. Website chatbot logs are automatically limited to approximately 30 days and use a one-way, salted network identifier rather than storing the visitor's plain IP address. We use reasonable administrative, technical and physical safeguards; however, no website, email, booking platform or payment system can be guaranteed to be completely secure.

7. Accessibility: We aim to provide website content that is accessible to all users and to make reasonable accessibility improvements over time. If you experience difficulty accessing content or booking information, contact info@dynastysuites.com or +1 (909) 793-6648 and we will provide assistance or an alternative method to obtain the information or service.

8. Updates: We may update this policy to reflect changes in our services, legal requirements or technology. Continued use of the website or services after updates are posted means you accept the updated terms. Last updated: August 28, 2026.

Terms, limitations of liability and website accuracy: Website content, rates, availability, amenities, policies, local business information and images are provided in good faith but may change without notice and may contain errors. To the maximum extent permitted by law, Dynasty Suites Redlands is not liable for indirect, incidental, consequential, special or punitive damages, loss of data, lost profits, unavailable website access, third-party service failures, external website content, or reliance on inaccurate or outdated website information. Nothing in these terms limits liability that cannot legally be limited, including obligations under applicable consumer protection, lodging, safety, accessibility or privacy laws.

Smoking: Dynasty Suites Redlands does not have smoking rooms. Smoking and vaping are strictly prohibited in all guest rooms and indoor areas and within 20 feet of any door or window. The designated smoking area is by the gazebo. Smoking in a guest room or indoor area will result in a $250.00 fee.

 WARNING:Designated smoking areas in this establishment can expose you to tobacco smoke, which is known to the State of California to cause cancer and birth defects or other reproductive harm. For additional information go towww.P65Warnings.ca.gov/hotels.

Pet Policy:A $25 daily charge per pet with a $200 deposit is required, Dogs only and pet must be 20 lbs or less. Extended stay rates do not apply. Maximum of 2 pets allowed per room. Contact the hotel directly to inquire about designated pet rooms.Click Here to Read More

Identification:Guest must provide valid government issued identification upon check-in, Credit Card holder must be present at time of check-in with corresponding identification matching the name.

Cancellation Policy:Cancellation must be at least 24 hours or acording to the cancellation policy of your room type before arrival date to avoid a 1 nights room and tax penalty charge. All reservations for Honeymoon Suites and Presidential Suites are non-cancellable. Same day reservations are non-cancellable. Please cancel acording to the cancellation policy of the room you are selecting prior to your arrival date to avoid a cancellation fee. A non-cancelled reservation will result in a charge of the first night's room and tax or the full stay to the credit card provided, depending on the cancellation policy. To cancel a reservation made directly with Dynasty Suites Redlands, call the hotel at (909) 793-6648. Reservations made through an online travel agency must be cancelled by contacting the specific agency used to make the reservation, such as Expedia, Booking.com, Hotels.com, Priceline, or Agoda.

Minimum Check-in Age: Guests must be 18 or older to check in. Guests must be 21 or older to pay with cash.

Late Arrival: Our front desk is available 24 hours a day. The reservation arrival cutoff is 5:00 AM the following morning. After that time, the reservation is not guaranteed; call (909) 793-6648 to confirm availability. For a one-night reservation, check-out remains 12:00 noon that same day, even when arriving overnight or early in the morning.

Guarantee Policy:A guaranteed reservation with a credit card assures you of a room even if you check in late (after 6:00 pm), subject to the 5:00 AM arrival cutoff described above. All reservations made through this web site, on the phone or any future reservations must be guaranteed to a major credit card not a prepaid card.

Payment:A credit card is required to guarantee your room and by providing the credit card you agree to all charges related to your stay including extra charges, fees and damages in addition to room and tax on the credit card provided. Must be 21 or older to pay with cash. When extending or checking out late all payments must be paid before 12:00pm on the checkout date or late payment fees may apply. Guests are encouraged to contact Dynasty Suites directly with questions about payments or charges. To the extent permitted by applicable law and payment-network rules, creating an invalid dispute resulting in a chargeback will incur a minimum $100 administrative fee, in addition to any disputed amount that remains lawfully due. The guest will also be responsible for reasonable, documented costs incurred in responding to, processing, and resolving the invalid dispute, to the extent legally recoverable and not already covered by the administrative fee. This provision does not limit a guest’s legal right to dispute a charge or impose a fee merely because a good-faith dispute is unsuccessful. Only fully registered guests can make payments related to the stay. All reservations require a $100 incidental or security deposit on a major credit or debit card. Cash is not accepted for the deposit. For a stay with a pet, the required deposit is $200; additional pet requirements are listed under the Pet Policy.

Accessibility:At Dynasty Suites, we are committed to a great experience for all of our guests. That is why we work hard on our hotel to meet or exceed the requirements of the Americans with Disabilities Act. Additionally, property's staff is trained to accommodate guests, including those with special needs, to ensure a safe and enjoyable stay for everyone. We understand that individuals with varying disabilities may seek information on our digital platforms, and it is our goal to provide such individuals access to the content, features and functionality available through our website. With the above in mind, we have taken a number of steps to make our Digital Platforms accessible. In addition, we will continue to implement commercially reasonable changes to improve accessibility to the content, features and functionality of our Digital Platforms. If you are unable to access any content, feature or functionality available on or through our Digital Platforms, please email us at info@dynastysuites.com or call us at +1 (909) 793-6648. We will make reasonable efforts to address the problem, which may include providing you an alternative method(s) for obtaining the content, accessing the functionality or features, and/or fulfilling your request. Accessible rooms are held until all rooms of that type are reserved or until requested for a reservation, once a reservation is made the room is removed from availability on all platforms to guarantee the reservation. Accessible rooms are subject to availability due to extenuating circumstances just like any other room type.

No Unregistered Guests

Failure to Register Guests or Visitors: The primary guest must register any additional guests or visitors with the front desk in advance, before they enter or use hotel areas or services. Failure to do so may result in a $250 penalty, only to the extent permitted by applicable law. Paying this penalty does not authorize access or waive registration, occupancy limits, or applicable guest-payment requirements.

Hotel guestrooms, property areas, amenities, and services are reserved exclusively for registered, paid hotel guests. This includes parking, breakfast, coffee, the pool and hot tub area, and all other hotel areas and services. Unregistered guests and visitors may not use these areas or services. Hotel amenities and services are available only after check-in.

Standard rates are for two adults and one child under twelve years old. Additional guests must be registered with the front desk, are subject to applicable per-person, per-day charges, and may not exceed the room’s maximum occupancy. Paying an additional guest charge does not waive registration or occupancy requirements.

The primary registered guest is responsible for damage to the guestroom and hotel property caused by the primary guest, their visitors, or anyone coming onto the property for or with the primary guest. This responsibility does not authorize unregistered guests or visitors to enter or use the property. Regardless of billing or master account arrangements, the primary guest remains responsible for charges lawfully due for their room or stay.

Guests and anyone accompanying them must not engage in illegal activity or disruptive behavior. Violations may result in removal from the property or termination of the stay, subject to applicable law.