FAQ's by valued customers

Find answers to common questions about our services.

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Check-in time is 4:00 PM, and check-out time is 12:00 Noon.

Cancellations must be made at least 24 hours prior to arrival date. Same-day reservations, Honeymoon Suites, and Presidential Suites are non-cancellable. Group reservations must be cancel at least 14 days before the check in date. View our policies

Yes, dogs only (up to 20 lbs) are allowed for a $25 daily charge per pet and a $200 deposit. A maximum of 2 pets is allowed per room.

Smoking is strictly prohibited in all indoor areas. A $250 fee applies for violations. Designated outdoor smoking areas are available.

Room amenities include:
  • TEMPUR-PEDIC® beds
  • 58" Smart TV with DIRECTV channels
  • Complimentary Wi-Fi
  • Refrigerator & Microwave
  • Coffee maker, makeup mirror, fogless shaving mirror
  • In-room safe, hair dryer, iron & board
  • Jetted body spray shower
  • Handicap accessible features
  • Amenity basket (toothbrush, toothpaste, razor, etc.)

All reservations must be guaranteed with a major credit card (not prepaid). A valid credit card is required at check-in, and the cardholder must be present with ID. Charges for stay, damages, or fees will be applied to the card on file.

Yes, Dynasty Suites is ADA-compliant and offers accessible rooms with roll-in showers, grab bars, captioned TVs, and step-free entry.

We collect both personal and non-personal information to provide and improve services. We do not sell your information and only share it when legally required or in cases of criminal activity or business disruption.

Yes, we use cookies and Google Ads services for analytics and advertising. You can manage cookie preferences through your browser. For personalized ads, visit Google’s Ad Settings to opt out.

Guests must present a valid government-issued ID. The credit card holder must be present with a matching ID during check-in.
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